Refund policy
English translation, provided for convenience. The binding version of this document is the Spanish original: in case of any discrepancy or difference in interpretation, the Spanish version prevails.
1 · The trial is the guarantee
Every subscription begins with an 8-day trial period with access to the chosen plan (TERRAIN Core or TERRAIN Pro). A card is requested at the start, but nothing is charged during the trial: if you cancel before day 9, no charge is made. That is the intended way to decide whether the product works for you, by using it in your real sessions.
Cancelling is one click in your account (app.neuragex.com), with no calls or forms. Before the first charge we send you an email notice at least 48 hours in advance, with the amount and the date.
2 · After the first charge
You can cancel at any time. Cancellation takes effect at the end of the period already paid: you keep access until that date and you are not charged again. We do not offer prorated refunds for partially used periods, nor for renewals already made whose date was notified.
3 · Erroneous charges
If a charge is erroneous — duplicated, made after a timely cancellation, or for an amount different from the one stated — we refund it in full. Write to us within 30 days of the charge at lavamaxi+neuragex@gmail.com from your account's email address, stating the date of the charge.
4 · How a refund is processed
Payments and refunds are processed by Paddle, our merchant of record: the charge appears as PADDLE on your statement, and the refund goes back to the same payment method. Once approved, the time it takes to show up depends on your bank (usually between 5 and 10 business days). You may also exercise the refund rights that Paddle offers as seller of record.
5 · What a refund does not cover
The outcome of your trades is not grounds for a refund: NeuraGex is an analysis tool and does not guarantee results. Neither are brief service interruptions, which we treat as availability incidents, not billing ones.
6 · Contact
lavamaxi+neuragex@gmail.com — a person answers, from your account's email address.
Change log
- v1.1 · October 3, 2026 — §1: the notice before the first charge is sent “at least 48 hours in advance” (previously “at least 48 hours ahead”). Wording clarification: no change to rights, deadlines or amounts, and consistent with §4 of the Terms of service.
- v1.0 · September 1, 2026 — initial version.